Client Overview
Cube Research, a multinational corporation with offices in the Godrej compound at Vikroli, was looking for a trusted and reliable landscaping partner who could efficiently satisfy its numerous and diverse green space needs. The client had gone through numerous providers within the market before engaging with us. Still, they found those services were either prohibitively expensive or had issues with uncertain quality of service.
Understanding the Client’s Requirements
During our initial discussions with Cube Research, we focused on understanding their exact requirements so that we could meet their expectations. They needed:
- Specific plants: To fit with both the aesthetic requirements and the functional demands.
- Premium pots: To enhance the plants and design of the office.
- On-time delivery: The timeline they had provided was the essential requirement.
We also made it clear the number of plants and pots they wanted, which was 1200 of each with specifications regarding size, and quality.
Our Approach: Competitive Pricing Without Quality Compromise
Cube Research appreciated the approach and the affordability, but they first hesitated, thinking if service quality could be compromised.
We addressed their concerns by explaining our strategy:
- Competitive Margins: To build a relationship and earn long-term trust.
- High-Quality Service: We guaranteed adherence to their requirements, and ensured them the plants and pots would be top quality without compromise.
Smooth Execution and Timely Delivery
Once Cube Search was satisfied with our approach knowing that we do not compromise on quality, they asked us to proceed with the procedure. And here’s just exactly how we did it:
- Efficient Order Fulfilment: The entire order of 1200 plants and pots was organised and delivered in only three days.
- Flawless Accuracy: With perfect accuracy on every single detail from plant height to pot size, there was no chance for confusion.
- Superior Teamwork: The team had guaranteed perfect execution, and this, in turn, surpassed the client’s patron expectancies.
Client Satisfaction and Immediate Referrals
Cube Research was impressed with the exceptional speed, and professionalism tested all through the procedure. Their feedback emphasised:
- Attention to Detail: Accurate delivery without errors.
- High Standards: Premium quality of indoor and outdoor plant pots.
- Efficient Service: Quick turnaround regardless of the massive order length.
The client’s satisfaction resulted in an immediate referral. Within two days, their admin manager referred us to another workplace inside the Godrej premises. This led to an additional assignment worth 8 lakhs, similarly solidifying our reputation.
The Winning Formula: Quality, Service, and Client Trust
Client-Centric Approach Wins Trust
With the proper pricing approach and maintaining high-quality service standards, we gained the self-assurance of Cube Research.
Delivering on Time Builds Relationships
Timely and correct delivery not only satisfied the client but also helped us establish ourselves as a preferred vendor for future projects as well.
Referrals Drive Growth
Exceptional services lead to immediate word-of-mouth referrals and increase our client base in the Godrej compound.
Connect With Us Today
For expert advice and personalized solutions for your green space needs.
Call: +91-84339 29564 | Email: info@lucentcorporation.com
Ready to Transform Your Green Spaces?
Lucent Gardens combines quality, performance, and attention to detail and delivers excellent landscaping designs customised according to your requirements. Whether it is a huge or small job or other specific designs, our team makes sure to exceed expectations at every stage.
Contact us today to discuss your landscaping requirements and see how we can bring your imagination to life.
Mr. Dilip Murkute
As the founder of Lucent Gardens, Mr. Dilip Murkute draws from his years of experience in hospitality and entrepreneurship. His vision is to create functional, aesthetically pleasing green spaces. Under his leadership, Lucent Gardens delivers sustainable, high-quality landscaping solutions with a commitment to excellence and innovation.
